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1. User Eligibility, Tiers, and Service Restrictions

1. Eligibility: Platform user status is strictly restricted to designated clients who have been invited.
2. Quotas and Tiers: The Platform operates under multiple user tiers. This service is available in Hong Kong and designated cities in Chinese Mainland only. Users may log into the Platform at any time to review their current tier, remaining quota, and usage records. Upon exhaustion of allocated quotas, the Company reserves the right to decline any new service bookings (excluding self-paid items).
3. Account Security: User accounts are strictly for the personal use of the Primary User and authorized nominated family members. Accounts shall not be assigned, transferred, lent, or disclosed to any third party.
4. Geographical Restrictions on Home Visit Services: Home visit services provided via the Platform are subject to strict territorial limitations. The Company does not provide cross-border or cross-regional home visit services. If a user is located in an unregistered or unapproved country/region, the Company reserves the right to refuse service.

2. Family Member Nomination Mechanism and Substitution Limits

1. Nomination Rights and Substitution Cap: The Primary User is entitled to nominate up to two (2) nominated family members, limited to parents, spouses, and parents-in-law, to share the service benefits. The Primary User is authorized to alter the nominated family member list a maximum of two (2) times during their effective user term. The Company reserves the right to reject any substitution requests exceeding this limit.
2. Legal Warranty and Authorization Guarantee: The Primary User hereby confirms, warrants, and represents that, prior to providing any personal data/information of any nominated family member, explicit consent (or "separate consent" for Chinese Mainland and Macao users) has been duly obtained from such nominated family member, authorizing the Company to collect, process, and transfer their personal data across borders.

3. Service Reservation, Confirmation, and Amendment Mechanism

1. Upon receipt of a booking request, the YDCare team will contact the user for a phone consultation or health assessment to determine whether the Platform possesses the capacity to deliver the corresponding care service. The Company reserves the right to decline service if the user’s condition is assessed as unsuitable.
2. Upon successful review, assessment, and arrangement, the Platform will issue a "Booking Confirmation Email." Service bookings shall be finalized solely upon the issuance of said confirmation email.
3. Should a user need to modify or cancel a confirmed booking, a formal application must be submitted through designated customer service channels in accordance with the following service categories:
   1. At home or centre health assessment, and 1:1 online lifestyle coaching session: requests must be submitted at least 24 hours prior to the scheduled service time.
   2. Home-based treatment and training session: requests must be submitted at least 48 hours prior to the scheduled service time.
4. If a user fails to complete the cancellation or modification notice prior to the respective deadline specified above (24 hours or 48 hours), or fails to attend the appointment on the scheduled day, the booking shall be deemed consumed. The Platform shall deduct the corresponding service quota from the Primary User's account as usual, without any entitlement to compensation, refund, or quota reinstatement.

4. Electronic Communications and Operational Notifications

1. The Platform will issue essential service-related communications to you via email or push notifications.
2. Opt-out does not apply to essential operational or transactional notices. The Company retains the right to send communications directly relating to booking confirmations, service reminders, schedule amendments, account security alerts, quota balance updates, or amendments to these Terms. As these notifications are indispensable to contract performance and the protection of your rights, they are not subject to unsubscribe mechanisms.

5. Self-Paid Products and Supplementary Service Terms

1. Enquiries or bookings made via the Platform for products or extra health services not covered by quotas (hereinafter referred to as "Self-Paid Items") constitute independent commercial transactions directly entered into between the user and YDCare, and do not consume or deduct free service quotas.
2. All fee structures, payment methods, and invoicing for Self-Paid Items shall be directly handled and collected by YDCare. Users shall complete full payment prior to service delivery via YDCare's designated methods.

6. On-Site Safety and Prohibition of Private Transactions

1. Users are responsible for providing a safe and appropriate home care environment. If safety hazards exist, or if the user/nominated family member exhibits verbal/physical misconduct toward personnel, or conceals severe infectious diseases, care or professional staff reserve the right to terminate services immediately. The corresponding quota for that session shall be deducted in full.
2. Users (including Primary Users and nominated family members) are strictly prohibited from engaging in private commercial transactions with, requesting personal contact details from, or privately employing any care or professional personnel dispatched by the Company.

7. Scope of Services and Disclaimer of Liability

1. All health services, reports, or advice provided by the Platform are strictly for general health management and reference, and shall not serve as a substitute for professional medical diagnosis or treatment. In emergency situations, users must immediately seek medical assistance or contact local emergency services.
2. The Company uses reasonable endeavors to ensure the professional qualifications of its personnel. However, to the maximum extent permitted by applicable law, the Company assumes no legal liability for any losses resulting from force majeure events, user concealment of medical history, or failure to follow professional guidance.

1. Personal Information Collection Statement (PICS) – In Compliance with the Personal Data (Privacy) Ordinance (Cap. 486) of Hong Kong

The Company highly values your personal privacy and ensures that all collected personal data of Primary Users and nominated family members strictly complies with the Personal Data (Privacy) Ordinance (Cap. 486) of Hong Kong.

1. Server Location and Purpose of Collection: The core data servers and hosting systems of the Platform are established and stored in the Hong Kong Special Administrative Region. Collected personal data will be used for: verifying the identity and eligibility of Primary Users and nominated family members; handling, arranging, and providing scheduled health services on the Platform; daily operation, management, tier calculation, and quota deduction; and handling inquiries, feedback, or complaints.
2. Confidentiality and Disclosure: The Company will keep personal data strictly confidential. However, to achieve the aforementioned purposes, data may be disclosed or transferred to: third-party medical/nursing professionals or partner institutions providing services; designated insurance companies (strictly limited to eligibility verification, tracking progress, and quota accounting); agents or service providers owing a duty of confidentiality to the Company; and statutory authorities as required by law, court orders, or government agencies.
3. No Unauthorized Use: Without your explicit consent, the Company will never use your personal data for purposes other than those specified above, nor sell or rent it to any third party, nor use it for direct marketing.
4. Rights of Access and Correction: Primary Users and nominated family members have the right to request access to and correction of their personal data held by the Company. To exercise these rights, please contact our officer in writing (Email: support@retiresmarthealth.com).

2. Personal Information Processing Statement (PIPL) – In Compliance with the Personal Information Protection Law of the PRC (Applicable Only to Users Providing Information from Chinese Mainland)

The Company values your personal privacy and ensures that all collected personal information strictly complies with the Personal Information Protection Law (PIPL) of the People's Republic of China and relevant cybersecurity and data protection regulations.

1. Purpose and Scope of Collection: Collected personal information (including name, phone number, email address, legal ID name, and relationship to the Primary User) will be used for verifying eligibility, arranging and providing platform health services, daily management, tier calculation, quota deduction, and handling inquiries.
2. Non-Sensitive Personal Information & Security: You acknowledge and agree that lifestyle habits and health perception data collected by the Platform constitute general health management data and do not involve medical diagnoses, medical histories, or statutory diagnostic records (non-sensitive personal information under the PIPL). Processing is based on the necessity of providing core health management services. Strict security encryption and access control measures will be implemented.
3. Cross-Border Transmission (Chinese Mainland to Hong Kong SAR): You acknowledge, understand, and explicitly provide separate consent that because data servers and systems are hosted in the Hong Kong SAR, your personal information generated in Chinese Mainland will be transmitted to, stored in, or accessed from servers in Hong Kong. The Company will ensure overseas recipients maintain protection standards no lower than those required by Mainland laws.
4. Data Subject Rights: You have rights of information, decision, access, copy, correction, supplementation, deletion, and withdrawal of consent under Mainland laws. To exercise these rights, please contact our officer in writing (Email: support@retiresmarthealth.com).

1. Consent Option

I agree to receive the latest health information, service updates, and important system reminders (including via email push notifications) sent by [RetireSmart Health Service].

2. Supplementary Legal Terms and Statement